hi77's Privacy Policy
Your personal information matters to us. This policy explains in detail what information hi77 collects, how it is used, and what steps are taken to protect your privacy.
Table of Contents
Introduction and Scope
hi77 (referred to herein as "we", "our", or "the platform") is an online gaming and sports betting service operating for users in Bangladesh. This privacy policy explains what information is collected about you when you use the hi77 website and related services, how that information is processed, and how we keep it secure.
This policy applies to all hi77 services — including the main website, Android and iOS apps, live chat support, and email communications. Continued use of the site will be taken as your consent to the terms of this policy. More details about us can be found on the About Us page.
This privacy policy forms part of hi77's Terms and Conditions and must be read together with that document. Should any conflict arise between the two, the privacy policy will take precedence on matters relating to information.
Types of Information Collected
hi77 may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Residential address
- Username and password (stored in encrypted form)
2.2 Financial Information
- bKash, Nagad, Rocket account numbers (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
2.3 Gaming Activity Information
- Game play history, bet amounts, and results
- Account session time and activity logs
- Records of bonus and promotion usage
2.4 Technical Information
- IP address and device type
- Browser version and operating system
- Cookie data and session ID
- Metadata related to login time and location
How Information Is Collected
hi77 collects your information in the following ways:
- Registration form: Information you provide directly when creating an account.
- Identity verification process (KYC): Through uploading identity documents during account activation and for large transactions.
- Payment processing: Information received from payment gateways when making deposits or withdrawals.
- Automatic collection: Information collected automatically through cookies and similar technologies while you browse the site.
- Live chat and email support: When you contact our customer support team.
- Referral programme: Information related to your participation if you take part in the hi77 referral programme.
Purpose of Using Information
hi77 uses your information only for the following legitimate purposes:
4.1 Account and Service Management
Your basic information is essential for creating and managing your account, verifying login, confirming identity, and maintaining service standards.
4.2 Financial Transaction Processing
Your financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, to confirm the accuracy of transactions, and to maintain financial records.
4.3 Fraud and Risk Prevention
Technical information is analysed to detect and prevent unauthorised access, account hacking, money laundering, and other fraudulent activities.
4.4 Customer Support
When you report an issue or request assistance, your account history is used to provide a prompt and effective resolution.
4.5 Responsible Gaming
By monitoring your gaming activity, we provide alerts and support where needed. In line with our Responsible Gaming guidelines, this information is used to protect the interests of users.
4.6 Service Improvement and Personalisation
Anonymous statistical analysis is carried out to understand which games or betting options you prefer, to improve site performance, and to show relevant promotions.
4.7 Legal Obligations
Records required to comply with applicable laws and regulations are retained.
hi77 never sells your information to advertisers or third parties. Use of information is always limited to the purposes described in this policy.
Data Storage and Security
hi77 applies industry-standard security measures to keep your personal information safe.
5.1 Encryption
All information transmitted through the website and app is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in readable form — they are secured with strong hashing algorithms.
5.2 Access Controls
Only authorised staff can access your information, and only when it is necessary to provide the service. All access is logged and regularly audited.
5.3 Data Retention Period
Your information is retained while your account is active. Even after an account is closed, certain information may be kept for as long as required to meet legal obligations. Beyond that, unnecessary information is deleted or anonymised within a set period.
5.4 Responding to Security Breaches
If a security breach occurs and your information is at risk, hi77 will notify you as quickly as possible and take the necessary steps.
Sharing Information with Third Parties
hi77 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
6.1 Payment Processors
Payment services such as bKash, Nagad, Rocket, or banks receive the information necessary to complete transactions. These partners operate under strict confidentiality agreements and may use information only for payment processing.
6.2 Technology Service Providers
Trusted technology partners involved in server hosting, database management, and security services may access limited information. They are required to comply with hi77's privacy standards.
6.3 Game Providers
Game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive the minimum information necessary to manage gameplay. Session data is generally exchanged through anonymous IDs.
6.4 Legal Requirements
Information may be disclosed if hi77 is legally required to do so pursuant to a valid order or directive from a competent court or government authority.
Before sharing information with any third-party partner, hi77 confirms that they maintain adequate data protection measures. Your information is not shared with anyone outside the list above.
Cookies and Tracking Technologies
The hi77 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.
7.1 Essential Cookies
These are necessary for maintaining login sessions, security verification, and the basic functionality of the site. Without these cookies, the site will not work properly.
7.2 Functional Cookies
These are used to remember your preferred language, display settings, and other personalised options, so you do not have to reset the same preferences each time you log in.
7.3 Analytics Cookies
These help improve the site's design and performance by collecting information about which pages are used most and where users spend more time. This information is generally kept anonymous.
7.4 Cookie Controls
You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some site functions to stop working correctly, such as login sessions not being maintained.
Your Rights
As a hi77 user, you have the following rights over your own information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request that any inaccuracies in your information be corrected.
- Right to deletion: In certain circumstances, and beyond legal obligations, you may request that your information be deleted.
- Right to restrict processing: In some cases, you may request that the use of your information be limited.
- Right to portability: In certain circumstances, you may request to receive your information in a structured format.
- Right to object: You may object to marketing communications or the analysis of your information.
To exercise these rights, contact our support team. We will aim to process your request within 30 working days. Due to legal obligations, some information may not be immediately deletable.
We will verify your identity when requesting information to confirm who you are. This is done to protect your account information.
Privacy of Minors
All hi77 services are for persons aged 21 and above only. hi77 verifies age at registration to ensure that no one under 21 can open an account.
If we find that information of a person under 21 has been collected by mistake, that account will be closed immediately and the related information will be deleted.
If you believe a minor is using this platform, please notify our support team right away.
Policy Changes
hi77 reviews and updates this privacy policy as needed. The policy may change due to changes in the scope of services, introduction of new technology, or legal requirements.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed when you log in to the site.
- The updated date at the top of this page will change.
Continued use of the site after changes will be considered as your agreement to the new policy. If you do not agree with the changes, contact us about closing your account.
For answers to general questions about this policy, visit our FAQ page, which provides brief answers on privacy and various other topics.
Contact & Complaint Resolution
If you have any questions, comments, or complaints about this privacy policy, or wish to exercise your rights regarding your information, contact hi77 in the following ways:
hi77 Support Team
We generally respond to your requests as quickly as possible. Identity verification may be required for information-related requests.