FAQ

All your questions about deposits and withdrawals at hi77
and betting — answered

This page contains detailed answers to the questions that come up most often before or during play at hi77 — deposits, withdrawals, cricket betting and VIP cashback. Use the index below to go directly to any section.

Withdrawal

Withdrawal questions

The minimum withdrawal amount at hi77 is ৳500. Whether you withdraw via bKash, Nagad, Rocket or bank transfer, no request below ৳500 will be accepted. Before withdrawing, make sure your account details are correct and the required wagering has been completed.

Yes, hi77's payment system is active 24 hours a day, 7 days a week. Whether it's 2 AM or Friday morning, withdrawal requests can be submitted at any time. Processing is usually completed within 5 to 30 minutes. Occasionally, high network traffic may cause a slight delay.

The standard processing time for bKash, Nagad or Rocket withdrawals at hi77 is 5 to 30 minutes. In most cases the money arrives within 15 minutes. After submitting a withdrawal request, a confirmation message is sent to your registered mobile number. If you have any issues, contact support directly via live chat.

Yes, but the wagering requirement must be met first. For example, if you deposit ৳1,000 under the welcome bonus you receive a ৳1,200 bonus — to withdraw that bonus you must place bets totalling ৳1,200 × 25 = ৳30,000. Once the requirement is met, all winnings can be withdrawn. You can track your bonus progress from the account dashboard.

Withdrawals at hi77 are normally completed within 5–30 minutes. If it has been pending for more than 30 minutes, first confirm that your payment account number is correct and that the wagering requirement has been met. If everything looks fine, log in directly via hi77 Login and report the issue in live chat — the support team will resolve it quickly.

hi77 does not charge any additional fees for withdrawals. For bKash, Nagad, Rocket or bank transfer, meeting the minimum of ৳500 is all that is required. However, if your own mobile banking provider applies a standard transaction charge, that is governed by their own policy and may apply separately.
Deposit

Money deposits

No processing charges are applied for deposits at hi77. The full amount you deposit is credited to your account. This applies to all methods — bKash, Nagad, Rocket and bank transfer. Your mobile banking app's own transaction policy is a separate matter.

Log in to your account via hi77 Login, go to the Cashier or Deposit section, and select bKash. Send the payment to the number shown, using the bKash app or *247#. Enter the amount and transaction ID correctly. The minimum deposit amount is ৳200. Your balance will be updated within a few minutes.

hi77 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount is ৳200 for every method. Cryptocurrency and other international payment gateways are not available at this time.

First, wait 10–15 minutes. If the balance still has not appeared, collect the transaction ID from bKash, Nagad or Rocket and share it with hi77's live chat support. The support team will quickly verify it manually and credit the balance. If the money was sent to the wrong number, recovery may not be possible, so always double-check the displayed number before sending.

The minimum deposit at hi77 for slots and any other game is ৳200. This amount is the same across all payment methods, whether bKash or bank transfer. First-time depositors also have the opportunity to receive a 120% bonus (up to ৳5,000), which can extend your slots session further.

Yes, depositing at hi77 via Nagad, bKash or Rocket is completely safe. The site uses SSL encryption to secure every transaction. When making a payment, only use the number shown on hi77's official page and never transact through a third party.
Sports

Cricket and sports betting

Yes, live in-play betting is available at hi77 for cricket and all major sports. Odds update over-by-over while a match is in progress, so you can make quick decisions based on each ball's outcome. The sportsbook section of hi77 Bet shows the live scorecard and market list together in one view.

Popular cricket markets at hi77 include: match winner, toss winner, over of first wicket, top run scorer, over/under total runs, and total runs per innings. Ball-by-ball markets are also available in T20 format, where you can bet on whether a six or four will be hit.

In decimal odds, the number is a direct multiplier of your return. For example: Team A has odds of 1.45 and Team B has odds of 2.75 — if you bet ৳500 on Team B and Team B wins, you receive ৳1,375 back (৳875 profit); if Team A wins, you lose ৳500. The higher the odds, the greater the risk and potential profit — but the platform considers the chance of winning to be lower.

Yes, multi-bet (accumulator) is available at hi77. When you combine bets on multiple matches, the odds are multiplied, which significantly increases your potential return. For example: placing three bets with odds of 1.40, 1.60 and 1.90 together gives combined odds of 4.26 — a ৳100 stake returns ৳426 if all three win. However, if any single bet loses, the entire ৳100 is lost.

Yes. hi77 offers betting on all major cricket events — BPL, IPL, T20 World Cup and Bangladesh Tigers international matches. Markets are also open for Test series and ODIs alongside domestic leagues. Match schedules are displayed in advance, making it easy to plan your bets on preferred matches.

In handicap markets, the weaker team is given a notional run advantage, making the bet more balanced. In over/under betting, you bet on whether a specific figure (such as total runs) will be higher or lower than a set number — the outcome itself is the focus, without any particular stake or return being fixed. For more details, reach out via live chat support.
VIP Programme

VIP and cashback

hi77's weekly cashback returns a fixed percentage of the week's total net loss (total losses minus total winnings). For example: as a Silver member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.8% = ৳160 cashback. This amount is added directly to your account and can be used without any separate wagering requirement.

hi77 VIP has three tiers in total:
Bronze — up to 0.4% cashback per week.
Silver — up to 0.8% cashback per week.
Gold — up to 1.2% cashback per week. The cashback rate at each tier is based on the week's net loss.

VIP tier upgrades at hi77 are based on your regular playing history and activity. The more consistently you bet and the longer you stay active, the greater your chance of advancing to the next tier. To find out the specific turnover thresholds, check your account dashboard or use live chat support.

In addition to weekly cashback, hi77 VIP members receive special promotions, early access to new games and dedicated support. Gold tier members receive additional rewards and personalised offers on specific occasions. Continuing to play regularly is enough to keep your VIP membership active.

Registering at hi77 automatically enrolls you in the VIP programme, starting at the Bronze tier. There is no need to apply separately. The weekly cashback benefit becomes active from your first deposit. As you continue playing regularly, you are automatically considered for promotion to the next tier.

hi77 VIP cashback is calculated at the end of the week and credited to your account on a set day. It goes directly to your account balance — no separate bonus wagering requirement applies, so it can be used or withdrawn freely. The weekly start and end dates and the cashback credit date are visible in your account dashboard.
Need more help?

Contact us for direct support

If you have questions beyond what is covered on this page, hi77's support team is available 24/7, seven days a week, in both Bengali and English. You can also speak with them about any questions regarding responsible gaming.

Live Chat

Click the live chat widget from any page on the hi77 website. Write in Bengali — the team responds immediately. Available 24/7, seven days a week.

Email Support

If you want to send a detailed issue or attach documents, email us at:
[email protected]
Replies are available in both Bengali and English via email as well.